Privacy Policy
Introduction
Whitsunday Housing Company Ltd (WHCL) is committed to protecting your privacy and managing your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Website Privacy Policy explains how WHCL collects, uses, stores and protects information obtained through our website.
By using our website, you consent to the collection and use of information as described in
this Policy.
Information We Collect
When you visit our website, we may collect certain information automatically or when you voluntarily provide it to us.
Information You Provide
We may collect personal information when you:
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Submit an online enquiry;
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Complete an application form;
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Subscribe to newsletters or updates;
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Request information about housing services;
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Contact us via email or website forms.
Personal information may include:
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Name;
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Email address;
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Telephone number;
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Postal address;
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Information relevant to your enquiry or housing application.
Information Collected Automatically
When you access our website, certain information may be collected automatically, including:
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Internet Protocol (IP) address;
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Browser type and version;
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Device information;
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Date and time of website access;
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Pages visited;
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Referring website addresses;
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Website usage statistics.
This information is generally used for website administration, security and performance monitoring.
Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
Cookies are small files stored on your device that help websites function efficiently.
Cookies may be used to:
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Remember user preferences;
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Improve website functionality;
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Monitor website performance;
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Generate anonymous usage statistics.
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Users may disable cookies through their browser settings; however, some website features may not function correctly if cookies are disabled.
WHCL may use website analytics services to understand visitor behaviour and improve website content and services.
Analytics information is generally collected in an aggregated and non-identifiable format.
How We Use Your Information
WHCL may use information collected through the website to:
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Respond to enquiries;
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Process housing-related requests;
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Provide information about our services;
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Improve website functionality;
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Monitor website security;
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Meet legal and regulatory obligations;
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Improve customer service and communication.
WHCL will only use personal information for lawful purposes related to our services and operations.
Disclosure of Information
WHCL does not sell or rent personal information collected through our website.
We may disclose information:
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To service providers who assist in operating our website;
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To government agencies where required by law;
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To regulators and statutory authorities;
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To law enforcement agencies where authorised or required by law;
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With your consent.
Any third-party service providers engaged by WHCL are required to maintain appropriate privacy and security standards.
Data Security
WHCL takes reasonable steps to protect information collected through our website from:
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Unauthorised access;
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Misuse;
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Loss;
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Modification;
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Disclosure.
Security measures may include:
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Secure hosting environments;
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Password protection;
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Firewall protection;
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Access controls;
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Secure data storage systems.
While WHCL takes reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
External Links
Our website may contain links to external websites operated by other organisations.
WHCL is not responsible for the privacy practices, content or security of external websites.
Users should review the privacy policies of any external websites they visit.
Access and Correction
You may request access to personal information held by WHCL about you and request corrections if the information is inaccurate, incomplete or outdated.
Requests should be made to our Privacy Officer using the contact details below.
Retention of Information
WHCL will retain personal information collected through the website only for as long as necessary to:
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Respond to enquiries;
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Provide services;
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Meet legal obligations;
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Fulfil regulatory requirements.
Information that is no longer required will be securely deleted or de-identified.
Privacy Complaints
If you believe your privacy has been breached or you have concerns about how your personal information has been handled, please contact:
Privacy Officer
Whitsunday Housing Company Ltd
PO Box 1084
Cannonvale QLD 4802
Telephone: (07) 4946 7194
Email: admin@whcl.com.au
WHCL will investigate complaints promptly and respond within a reasonable timeframe.
External Complaints
If you are not satisfied with WHCL's response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Telephone: 1300 363 992
Website: www.oaic.gov.au
Postal Address: GPO Box 5288, Sydney NSW 2001
Changes to this Policy
WHCL may update this Website Privacy Policy from time to time to reflect changes in legislation, technology or organisational practices.
The current version will always be available on our website.
Contact Us
If you have questions regarding this Website Privacy Policy, please contact:
Whitsunday Housing Company Ltd
Telephone: (07) 4946 7194
Email: coo@whcl.com.au
Postal Address: PO Box 1084, Cannonvale QLD 4802