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Accessibility Statement

Our Commitment to Accessibility

Whitsunday Housing Company Ltd (WHCL) believes that safe, secure, and affordable housing should be matched by an accessible digital environment. We are committed to ensuring our digital platforms are usable by all individuals, regardless of their physical abilities, cognitive capacities, or technical setups. Our ongoing efforts aim to provide an inclusive experience for current tenants, housing applicants, and the broader Queensland community.

Standards Compliance

We actively work to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These globally recognised guidelines outline how to make web content more accessible for people with diverse accessibility needs.

Key Features Implemented

  • Clear Layouts: Logical structures designed for seamless screen reader navigation.

  • Text Alternatives: Alt text applied to informative images and media assets.

  • Keyboard Navigation: Functionality accessible entirely via keyboard shortcuts.

  • Responsive Design: Interfaces that adapt appropriately to various screen dimensions and text scaling.

  • Simple Language: Clear, easy-to-understand language used for crucial housing forms and criteria.

Known Technical Limitations

While we strive for universal accessibility across the WHCL digital portal, some sections may present occasional barriers:

  • Third-Party Forms: Historical application forms or external regulatory documents (such as legacy PDFs from external departments) may not fully meet WCAG 2.1 specifications.

  • Resource Mapping: Embedded interactive mapping features might display limited compatibility with older screen-reading software.

 

We actively audit our content to address these limitations whenever digital assets are refreshed.

Feedback and Alternative Assistance

If you experience any difficulties using our website, or if you require documentation (such as housing applications) in an alternative format, please reach out to our team:

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  • Visit Our Office: Suite 4 / 121 Shute Harbour Road, Cannonvale QLD 4802

  • Office Hours: Monday to Friday, 9:00 AM to 4:00 PM

  • Postal Address: PO Box 1084, Cannonvale QLD 4802

  • Phone: (07) 4946 7194

  • Fax: (07) 4946 7010

  • Email: admin@whcl.com.au

Government Support Services

For community members needing immediate translation or relay assistance within Queensland:

  • National Relay Service (NRS): Call 133 677 (for people who are deaf, hard of hearing, or have a speech impairment).

  • Translating and Interpreting Service (TIS National): Call 131 450 (for assistance in languages other than English).

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